Refund & Cancellation Policy

1. Overview

UniPortal offers free listings as well as paid institutional membership tiers (Starter, Professional, and Premium). All transactions are billed in Indian Rupees (INR).

2. 24-Hour Cooling Period (New Subscribers)

First-time subscribers to any paid institutional membership plan are eligible for a 90% refund within 24 hours of initial payment, provided that:

• No admission inquiries/leads have been delivered to the institution;
• Custom domain or chatbot setup has not been initiated by our technical team;
• No targeted marketing campaigns have been launched.

3. Subscription Cancellation

You may cancel auto-renewal for monthly or annual plans at any time via your Institutional Dashboard or by sending an email to info.uniportal@zohomail.in. Upon cancellation, your paid subscription will remain active until the end of your paid billing period, after which your account will automatically revert to the Free tier.

4. Exceptional Refund Cases

Beyond the 24-hour cooling period, payments are non-refundable except under the following exceptional circumstances:

• Verified core platform service outage exceeding 30 consecutive business days;
• Duplicate billing errors confirmed by our billing team;
• Legal closure of the educational institution supported by government documentation.

5. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Monthly subscription renewals after processing;
• GST component remitted to the Government of India;
• Third-party domain registration fees;
• Completed ad campaign ad spend.

6. Refund Processing Timeline

Approved refunds are processed within 7 to 10 working days back to the original payment method (UPI, Net Banking, or Credit/Debit Card).

7. Contact for Refunds

To request a refund or raise a billing query, email info.uniportal@zohomail.in with your transaction ID, registered institution name, and reason for request.